Accounts Portal

How to sign Up as A New Vendor.

To become a new vendor on the platform, please follow these steps:

1. Visit our website's landing page @https://www.kuhstomshop.com/.

2. On the page, click on the "Join kuhstomshop" button.

3. This will redirect you to a new page where you can register as a member. Please fill in all the required fields.

4. Please read our privacy policy and terms and conditions carefully. Once you have read and understood them, please click on the checkbox to indicate your agreement. Then, click on the “Sign Up Now” button to complete your registration.

5. Upon registration, you will be directed to an email verification page. A verification email will be sent to the email address you provided. Please enter the verification code sent to your email address to complete the email verification process.

6. Click on the confirm button .

7. You will be redirected to your personal dashboard

Upon accessing the dashboard, you will be able to proceed with securing your domain and configuring your vendor store.

How To Create A Store.

1. On the portal, click on the “Create a Store” Button at the right section of the page.

2. Upon clicking the button, you will be redirected to the pricing plan page, where you can choose the store plans you wish to subscribe to.

3. Click on the “Buy Now” button under the plan you want to purchase and proceed to the plan order page.

4. The right-hand side of the plan order page confirms the plan you wish to purchase, while the left-hand side contains the order information (name, email, subdomain name, and payment gateways). Please fill in the necessary order information fields and click the "Order Package" button.

5. You’ll be redirected to the card payment checkout page where you can fill in your card details to conclude the transactions.

6. You will be redirected to the order success page where you get review on what you just purchased

Please note that you can also request for a new custom domain at the plan order page by adding your custom domain name at this add new subdomain

How to view Store Payment Logs.

1. On the vendor’s dashboard, click on the “Payment logs” section in the sidebar.

2. Then you can view all the store subscriptions you have made.

Please note that if no packages have been purchased, your logs will be empty. Additionally, you may check your invoices and renew any previously expired subscription packages.

How to Request For a Custom Domain

1. On the vendor's dashboard, click on the "Custom Domain" section in the sidebar.

2. Ensure you read the important message before you proceed to request for a custom domain.

3. Click on this button to open a popup modal with the field you can insert your custom domain.

4. Read the guidelines set above and below the modal then click on the “Send Request” button after you’ve filled the custom domain field.

How To View My Wallet Balance and wallet history

1. On the Vendor portal, navigate to the sidebar and click on the “My Wallet”.

2. Click on the “My wallet” submodule then you’ll be directed to the page where you can see your wallet balance and your wallet history.

How to Enable or Disable automatic Package Renewal

1. On the Vendor portal, navigate to the sidebar and click on the “My Wallet”.

2. Click on the “Settings” submodule then you’ll be redirected to the settings page.

3. You’ll see click on the checkbox to enable package renewal.

How To Activate/Deactivate Minimum Wallet Balance Alert

To receive alerts of your minimum wallet balance, please follow these steps:

1. On the Vendor portal, navigate to the sidebar and click on the “My Wallet”.

2. Click on the “Settings” submodule then you’ll be redirected to the settings page.

3. You’ll see click on the checkbox.

4. Once you click on the checkbox the an input field will appear where you will insert the wallet minimum amount .

5. Insert the minimum amount you want and click on the “Submit” button.

How To Create a new Support Ticket

If you encounter an issue while using our platform, creating and submitting a support ticket about the issue will enable us to resolve it as soon as possible.

The following are the steps you can take to create a support ticket:

1. On the vendor portal, navigate to the sidebar and click on support ticket

2. On the new loaded page click on the “New ticket” button

3. You’ll be redirected to a new page for creating a new support ticket so fill in the necessary field for creating a new ticket and once you’re done click on the “submit ticket” button.

Note that your support ticket will be assigned to a support representative who will investigate your issue and provide you with a solution.

How To View Support.

1. On the vendor portal, navigate to the sidebar and click on support ticket.

2. You will be able to view all of your support tickets or none if you have not created any.

Please be advised that there are other actions you can take with your ticket, such as setting the priority , setting the status , and viewing your individual ticket .

How To Make changes to your Profile data.

Here are the list of fields you can edit

● Name

● Email

● Mobile

● Company

● Address

● City

● State

● Country

To edit these fields you have to follow these steps

1. Log in to your portal dashboard and select the "Edit Profile" option from the sidebar.

2. The fields listed above will be displayed, so please update any fields that need to be updated.

3. Once those field has been updated click on button and your changes will be saved successfully.

How to Logout of the dashboard

On the vendor’s portal dashboard, the logout button will be either at the navbar section or at the down end of the sidebar section.